All Up Close Creative Co. products are made to order by hand in my home studio or by a production partner. Please refer to individual product listings for current turn around times. Turnaround does not include shipping time.
I appreciate your business and I want your order to arrive in a timely manner just as much as you do. I do everything in my power to make sure your item ships within the stated turnaround time.
USPS shipping times are estimates NOT guarantees. Refunds will not be given for shipping delays.
All orders ship with tracking information. If your order seems to be stuck, delayed or missing turning on text notifications sometimes helps get the package moving again.
If your tracking shows your order as delivered but you can't find it your best move is to check with your local post office.
Please make sure shipping information is correct before you complete your purchase. Refunds will not be given for packages that were shipped to the incorrect address. If you notice an error in the shipping address after your purchase is complete please contact me immediately.
If an order is returned to me as undeliverable buyer is responsible for covering reshipment fees.
If you have a different shipping issue please contact me firstname.lastname@example.org and I will do my best to help resolve it.
I want you to LOVE your Up Close Creative Co. products. I have great pride in my work and take great care in making sure you are getting the best quality that I can offer.
I do my best to provide accurate descriptions and representations of my handmade products. Please read carefully, look at all listing photos and videos, and read shop policies before ordering. If you need clarification on anything I am happy to answer any questions emailed to email@example.com.
I will accept returns and issue refunds of the item cost minus shipping of non personalized items under the following conditions:
- contact me firstname.lastname@example.org within 5 business days of receiving your order
- buyer agrees to cover return shipping fees
- buyer returns item in perfect condition
All sales are final on personalized items. Please make sure to input your personalization correctly.
Once I receive your order I start working on it right away. If you need to cancel please do so by contacting me email@example.com within 24 hours.
Mug orders must be canceled within 2 hours or placing an order.
If your item is defective or damaged upon arrival:
- For paper goods orders contact me firstname.lastname@example.org as soon as possible but ideally within 5 business days of receiving your order and I will work with you to resolve the issue.
-Damaged mugs must be reported to me with a photo of the damage within 5 business days and a replacement will be sent.